Tenant FAQs

Properties are rented on a first-come, first-served basis once a completed application and required fees are received. We recommend applying promptly through our online application and efficient screening help us make timely decisions to secure rentals.

Move-in costs vary by property. Typically you’ll pay the first month’s rent and a security deposit before move-in; some properties also require last month’s rent. Your specific lease and move-in statement will list exact amounts.

Applicants must be of legal age to enter into a lease, which is generally 18 years or older.

Security deposits are normally refundable if the unit is returned in good condition, accounting for normal wear and tear. Deductions may be made for unpaid rent, damage beyond normal wear, or required cleaning per the lease and inspection.

A cosigner may be required when an applicant’s income, credit, or rental history does not meet qualification standards. Cosigners must meet financial criteria and sign a guarantor agreement to assume responsibility if needed.

Applications are accepted online or in person. You’ll need a completed application, application fee, and documentation such as proof of income, photo ID, and rental references. Our process leverages technology to speed screening and decisions.

Rent is typically paid through an online tenant portal, automatic bank transfer, or by check/money order depending on the property. Check your lease for accepted payment methods and due dates; enroll in automatic payments for consistent, on-time processing.

Review your lease and contact management before getting a pet. Some properties allow pets with a pet deposit, monthly pet rent, or breed/size restrictions. Approval and specific pet fees are required in accordance with property policy.

All tenants on the lease are generally responsible for the full lease term. If one tenant wants to remain, that person must qualify on their own or find an approved replacement tenant. Management must approve any change to the lease or tenant roster.

Check your lease for the required notice period and submit written notice of intent to vacate by the deadline. Providing timely written notice helps avoid penalties and ensures a smooth move-out and final inspection.

Property management handles routine maintenance and repairs; tenants are responsible for damages caused by negligence or misuse. Submit maintenance requests promptly through the tenant portal or designated contact so our in-house maintenance team can respond quickly and control repair costs.

Maintenance emergencies typically include active water leaks, loss of heat during cold weather, sewer backups, gas leaks, fire, flooding, or other situations that pose an immediate threat to people or property.

Utility requirements vary by property. Prior to move-in, our complimentary concierge service will help guide you through the utility transfer process and provide the information needed to set up the required services for your new home.

Our team will contact eligible residents regarding lease renewal options before the expiration of their current lease term.

Since 1987, Performance Properties has helped residents find and enjoy quality rental homes throughout the Portland Metro area. Our team is committed to responsive communication, professional service, convenient online tools, and a positive rental experience from move-in to move-out.

Most applications are processed within 24 to 48 hours. Processing times may vary depending on the completeness of the application and the responsiveness of references, employers, and housing providers. Our team works diligently to review applications and provide a decision as quickly as possible.

Yes. Many of our properties include photos, videos, and virtual tours. For prospective residents who are unable to visit in person, our team can also accommodate live video call tours to help you explore the property remotely.

Our team reviews maintenance requests promptly and coordinates with residents, vendors, or our in-house maintenance team to address the issue as efficiently as possible.

Yes. Residents can submit maintenance requests online through the resident portal 24 hours a day, 7 days a week.

Security deposits are processed in accordance with Oregon law following move-out and completion of the final property inspection. Any applicable deductions and an itemized accounting will be provided as required by law, and any remaining deposit balance will be returned within 31 days after the tenancy ends and possession of the property has been returned.

Any alterations, improvements, painting, satellite dishes, or other modifications generally require written approval from management before work begins.

Normal wear and tear refers to the gradual deterioration that naturally occurs through everyday use of a rental property over time. Examples may include faded paint, minor scuff marks, small nail holes used for hanging pictures, worn carpet traffic patterns, loose door handles, and fading finishes. Damage goes beyond normal wear and tear and results from negligence, misuse, accidents, abuse, unauthorized alterations, or failure to properly maintain the property. Examples may include large holes in walls, broken windows, stained or torn carpet, pet damage, excessive dirt, unauthorized paint, broken fixtures, or damage caused by water leaks that were not reported. The length of a resident's tenancy is also considered when evaluating wear and tear. Residents are expected to return the property in substantially the same condition it was received, excluding normal wear and tear.

Changes to lease occupants typically require approval and require additional screening or lease documentation. Please contact our office for assistance.

The Resident Benefits Package (RBP) is designed to enhance your rental experience by providing valuable services and conveniences in one easy program. Depending on the property, benefits may include renter's insurance requirements assistance, air filter delivery, credit building opportunities, utility concierge services, identity protection resources, resident rewards programs, and other resident-focused benefits. The package is intended to simplify your tenancy while providing additional value throughout your lease term. Please refer to your lease agreement or contact our office for details regarding the specific benefits included in your Resident Benefits Package.

Rhino is an alternative to a traditional cash security deposit. Instead of paying a large upfront security deposit, eligible residents may have the option to purchase a Rhino policy for a monthly fee, helping reduce move-in costs. It's important to note that Rhino is not insurance for the resident and does not eliminate responsibility for damages, unpaid rent, or other lease obligations. Residents remain financially responsible for any amounts owed under the terms of their lease agreement. Availability and participation requirements may vary by property. Please contact our office for additional information.